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Job description
As a member of the Support organization, you will deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. You will be the technical interface to customers, OEMs, and VARs for resolution of problems related to the installation, recommended maintenance, and use of Oracle products.
You will provide level one support to customers who contact the Oracle Solution Center, maintain high level of customer satisfaction, and meet guidelines. You will also proactively monitor system/application alarms, investigate, analyze, resolve, or escalate alarms and service requests.
A technical degree is preferred, with a 3.0 GPA. Alternatively, a functional degree + technical higher degree or 4 years of professional experience and professional certification may be considered.
Company
Tech, Software & IT Services
Oracle is a leading cloud technology company offering enterprise software, applications, and database solutions. Known for its autonomous database and robust cloud infrastructure, Oracle empowers businesses to innovate, improve efficiencies, and enhance security. The company's diverse portfolio includes middleware, business intelligence, and ERP systems, catering to organizations of all sizes. Oracle fosters a culture of diversity and innovation, driving real-world impact through cutting-edge technologies.
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