Technical Analyst 3-Support

Role Overview

As a member of the Support organization, you will deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. You will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

What You Will Do

You will resolve post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. You will also facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Why It Might Be a Fit

You should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. You will routinely act independently while researching and developing solutions to customer issues.

Requirements

• 6-10 Years of experience as an Administrator/Developer
• Strong solid grasp on OAS, OAS, FDI, OBIEE, and OBIA
• Knowledge on WebLogic Server Security Configuration (Configuring LDAP, Handling users and Groups)
• Confirmed understanding on Oracle Database/Essbase
• Knowledge on SSO/SSL/LDAP
• Knowledge on Oracle Discoverer
• Should have worked on UNIX/Linux Operating System
• Ability to identify customer problem and provide technical solution in timely manner
• Ability to understand customer vitality and sensitivity of problem
• Strong Verbal and Written communication skills
• Ability to speak authoritatively
• Ability to work well with demanding customer environment and delight customer
• Strong Alignment to Process and be process champion

Benefits

• Flexible medical
• Life insurance
• Retirement options
• Volunteer programs