Technical Analyst 3-Support

Role Overview

As a member of the Support organization, deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Resolve post-sales non-technical customer inquiries and technical questions regarding the use of and troubleshooting for Oracle Electronic Support Services.

What You Will Do

Act as a technical interface to customers, OEMs, and VARs for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Research and develop solutions to customer issues, and provide advice and assistance to internal Oracle employees.

Why It Might Be a Fit

This role requires strong technical skills, excellent communication skills, and the ability to work well with demanding customer environments. The ideal candidate will have a solid grasp of Oracle products, including OAS, OAS, FDI, OBIEE, and OBIA, and experience working with UNIX/Linux Operating System.

Requirements

• 6-10 years of experience as an Administrator/Developer
• Strong solid grasp on OAS, OAS, FDI, OBIEE, and OBIA
• Knowledge on WebLogic Server Security Configuration (Configuring LDAP, Handling users and Groups)
• Confirmed understanding on Oracle Database/Essbase
• Knowledge on SSO/SSL/LDAP
• Knowledge on Oracle Discoverer
• Experience working with UNIX/Linux Operating System
• Ability to identify customer problem and provide technical solution in timely manner
• Ability to understand customer vitality and sensitivity of problem
• Strong Verbal and Written communication skills
• Ability to speak authoritatively
• Ability to work well with demanding customer environment and delight customer
• Strong Alignment to Process and be process champion

Benefits

• Flexible medical insurance
• Life insurance
• Retirement options
• Volunteer programs