Customer Success Manager - LATAM

Orca Security is a global cloud security innovation leader seeking a driven and talented Customer Success Manager to join their CS team in Brazil. As a highly-motivated team-player, you will partner with customers to meet their security objectives, adopt their solution, understand the value of their investment, and expand their product footprint.

Requirements

• Managing the entire Customer Journey for an assigned portfolio of Customers.
• Partnering with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes and value.
• Defining and executing Customer Success Plans that drive both adoption and value.
• Being a trusted advisor for customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer.
• Identifying risks, managing escalations, and collaborating cross-functionally within Orca.

Benefits

• Diverse and inclusive company culture
• Opportunities for growth and professional development
• Competitive salary and benefits package
• Employee relocation assistance (if sponsored)
• Professional development opportunities