Customer Success Manager - LATAM
WATI.ioBrazil
Posted February 8, 2026
Full Time
About the Company
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
Job Description
Wati is looking for Customer Success Managers to join their growing CS team and help customers succeed with Wati. The role involves owning a portfolio of customers, guiding them through onboarding and activation, and ensuring they achieve value quickly and scale their use of Wati over time.
Requirements
- 3–5+ years of experience in Customer Success, Onboarding, Enablement, or similar roles (SaaS preferred)
- Fluent in Portuguese or Spanish (English required for internal communication)
- Strong understanding of the customer lifecycle: onboarding → adoption → retention → expansion
- Experience with 1:1 account management, One-to-Many programs, or both
- Data-driven mindset with ability to turn insights into action
- Strong written and verbal communication skills
- Highly organized, proactive, and comfortable owning outcomes
- Familiarity with WhatsApp Business API, messaging automation, or conversational platforms
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance