Customer Success Manager - LATAM
WATI.ioMexico City, State of Mexico, Mexico
Posted February 8, 2026
Full Time
About the Company
WATI.io: Provides a conversational customer engagement platform using WhatsApp's Business API for businesses.
Job Description
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. We're looking for Customer Success Managers to join our growing CS team and help customers succeed with Wati — from onboarding and activation to long-term adoption, retention, and expansion.
Requirements
- Fluent in Portuguese or Spanish (English required for internal communication)
- 3–5+ years of experience in Customer Success, Onboarding, Enablement, or similar roles (SaaS preferred)
- Strong understanding of the customer lifecycle: onboarding → adoption → retention → expansion
- Experience with 1:1 account management, One-to-Many programs, or both
- Data-driven mindset with ability to turn insights into action
- Strong written and verbal communication skills
- Highly organized, proactive, and comfortable owning outcomes
- Familiarity with WhatsApp Business API, messaging automation, or conversational platforms