Customer Success Manager - LATAM

Wati is the world's leading WhatsApp-first conversational growth platform. We're looking for Customer Success Managers to join our growing CS team and help customers succeed with Wati — from onboarding and activation to long-term adoption, retention, and expansion.

Requirements

• Fluent in Portuguese or Spanish (English required for internal communication)
• 3–5+ years of experience in Customer Success, Onboarding, Enablement, or similar roles (SaaS preferred)
• Strong understanding of the customer lifecycle: onboarding → adoption → retention → expansion
• Experience with 1:1 account management, One-to-Many programs, or both
• Data-driven mindset with ability to turn insights into action
• Strong written and verbal communication skills
• Highly organized, proactive, and comfortable owning outcomes
• Familiarity with WhatsApp Business API, messaging automation, or conversational platforms

Benefits

• Retirement Plan
• 401k Matching
• Paid Time Off
• Tuition Reimbursement