Customer Success Manager - LATAM (One-to-Many)
WATI.ioBrazil
Posted December 19, 2025
Full Time
About the Company
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
Job Description
Wati is the world's leading WhatsApp-first conversational growth platform. The Customer Success Manager - LATAM will work closely with strategic SMB and enterprise customers, removing obstacles to their experience and success with Wati. The role will involve managing a high-volume portfolio of customers, creating One-to-Many engagement strategies, and building a WhatsApp Community.
Requirements
- Fluent in Portuguese and Spanish
- 2+ years of experience in Customer Success, Customer Education, or Scaled CS
- Hands-on experience with WhatsApp Business API or similar SaaS solutions
- Comfortable designing and leading One-to-Many initiatives
- Data-driven mindset
- Experience using tools such as HubSpot, Google Sheets, Notion, Zapier