Customer Support Specialist
OrderBillyWest Flanders, Belgium
Posted April 21, 2026
Full Time
About the Company
OrderBilly delivers a comprehensive digital ordering and payment platform tailored for the hospitality industry. The solution enables restaurants and cafés to offer QR-code table ordering, seamless take-out ordering, and interactive kiosk experiences, all integrated with secure, on-site payment processing. By simplifying the ordering journey from the first touch to the final bite, OrderBilly enhances customer satisfaction and operational efficiency. Its focus on intuitive user interfaces, real-time order management, and flexible deployment across dining settings sets it apart as a forward-thinking partner for ambitious hospitality businesses.
Job Description
We are looking for a Customer Support Specialist to support customers after they have gone live with our software, combining technical knowledge with a solution-focused mindset.
Requirements
- First point of contact for customers
- Handle incoming questions via chat, email, and phone
- Collaborate with AI and documentation
- Provide telephone support
- Maintain customer relationships
- Ensure issues are correctly passed on and followed up
- Collect insights and improving
Benefits
- Competitive salary
- Generous Paid Time Off
- 401k Matching
- Relocation Assistance
