Director of Customer Success
OsaroSan Francisco, California, United States
Posted April 6, 2023
160000 - 199000 USD
Full Time
About the Company
OSARO delivers best-in-class robotic piece-picking solutions for e-commerce where key challenges include high SKU inventories, complex packaging, and fragile items.
Job Description
We are searching for a Director of Customer Success to work directly with our Fortune 500 customers; including leading retailers, parcel/logistics providers, and eCommerce operators. OSARO is entering a critical phase of growth focused on scaling customer success, deepening enterprise relationships, and expanding multi-site deployments.
Requirements
- 8+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or related roles
- Proven success managing large, complex Fortune 500 customer relationships
- Experience in robotics, warehouse automation, AI/vision systems, or adjacent industrial technologies
- Ability to operate at the intersection of technical solutions and business outcomes
- Experience leading or overseeing technical support or post-deployment service teams
Benefits
- Health, dental, vision, and commuter benefits
- Generous vacation time
- Excellent paid parental leave policy with the option for additional reduced and unpaid leave
