Director of Customer Success
RasaCamden, New Jersey, United States
Posted April 15, 2026
Full Time
About the Company
Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants.
Job Description
Rasa is seeking a Director of Customer Success to join its Go-to-market team. The ideal candidate will establish strong, scalable customer relationships, drive adoption, retention, and expansion, and lead a team of Customer Success Managers and partner with Engineering-led Customer Success Engineers and Forward Deployed Engineers.
Requirements
- 8–10+ years in Customer Success leadership, specifically within complex, developer-centric SaaS or AI platforms
- Proven track record of managing both CSMs and high-touch Technical Account Managers (TAMs) or CSEs
- Strong background in NRR, churn analysis, and renewal negotiation
- Ability to lead technical people toward business outcomes
- Experience in building and scaling CS teams from $10M to $50M+ ARR in a high-growth environment
Benefits
- Flexible hours
- Dedicated remote budget
- Stipend for professional development
- 6 paid education days
- Unlimited PTO
- Paid sick leave
- Paid public holidays
- MacBook and other tech
- Regular remote team events
- Annual company-wide offsite
- Health benefits
- 401(k) contribution with up to 4% match
- Equity options
