IT Support Specialist
Otter.aiMountain View, California, United States
Posted November 24, 2025
90000 - 110000 USD year
Full Time
About the Company
We are in the business of shaping the future of work. Our mission is to make conversations more valuable.
Job Description
Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist, you’ll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently.
Requirements
- Provide frontline IT support for employees across Windows and macOS environments.
- Troubleshoot hardware, software, and network issues to ensure minimal downtime.
- Manage onboarding and offboarding processes, including device setup, access provisioning, and account management.
- Maintain and optimize company systems such as Google Workspace, Slack, and security tools.
- Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences.
- Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring.
- Contribute to IT process documentation and help scale support operations as the company grows.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
