Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist, you’ll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently.
Requirements
- Provide frontline IT support for employees across Windows and macOS environments.
- Troubleshoot hardware, software, and network issues to ensure minimal downtime.
- Manage onboarding and offboarding processes, including device setup, access provisioning, and account management.
- Maintain and optimize company systems such as Google Workspace, Slack, and security tools.
- Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences.
- Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring.
- Contribute to IT process documentation and help scale support operations as the company grows.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan