Senior Customer Delivery Manager

Senior Customer Delivery Manager position at Outsight, responsible for delivering Spatial Intelligence solutions to clients, building strong relationships, and ensuring high service quality. The role involves managing service delivery plans, tracking progress, and communicating with clients and internal stakeholders.

Requirements

• Bachelor's or Master's degree (Engineering or Business)
• 5+ years in a client-facing delivery role, preferably within a B2B SaaS or deep-tech environment
• 3+ years managing project teams
• Proven ability to meet 95% of service delivery metrics and SLAs
• Demonstrated success in resolving high-stakes client escalations

Benefits

• Competitive salary
• 100% healthcare coverage
• 401k Plan with company match
• Opportunities for professional development and growth