Customer Service Representative
Overhead DoorOhio, United States
Posted July 31, 2025
Full Time
About the Company
Overhead Door Corporation is a leading manufacturer of overhead doors and garage door systems, renowned for its innovative products and superior customer support. With five operating divisions and 25 manufacturing facilities globally, the company offers residential and commercial solutions that prioritize safety, security, and convenience. Overhead Door's legacy of quality, expertise, and integrity has made it the preferred choice for design professionals across North America.
Job Description
This Customer Service Representative role involves handling customer inquiries, resolving complaints, and providing support. The role requires accuracy in data entry, order processing, and assisting upper management. Follow-up and follow-up to retail stores and distributors are essential.
Requirements
- Maintain an accurate account of incoming telephone calls.
- Operate computer terminal (JDE, Right Fax and/or other applicable programs).
- Process credit card, check and in-warranty orders.
- Track packages/shipments through carrier.
- Provide detailed explanation of company policy and procedures regarding warranty.
Benefits
- Comprehensive benefits package
- Opportunity for career growth