Service Designer

We believe in the power of ingenuity to build a positive human future. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.

Requirements

• A systems-oriented thinker who treats service design as a way of thinking, not a set of deliverables
• Confident conducting research and synthesising evidence into direction
• Skilled at communicating across operations, policy, product and technology—both technically and creatively to inspire and
• Comfortable challenging assumptions constructively and proposing alternatives
• Curious and already integrating AI into analysis, synthesis or modelling
• Adaptable across roles — researcher, facilitator, modeller, prototyper — based on need
• Adapt the approach to the situation; avoid rigid frameworks
• Use AI intentionally to speed analysis and broaden scenario exploration
• Produce outputs that teams use to make decisions and deliver change
• Guide teams through ambiguity with structure and plain language
• Work well in multidisciplinary teams and as an IC when the project requires it
• Keep focus on outcomes: better decisions, better services, better experiences.

Benefits

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)