Director of Customer Success

PaceMate is seeking a Director of Customer Success to lead the Customer Success team and support the company's customer base across the United States. The ideal candidate will have 5+ years of people leadership experience, preferably in a CRM and/or healthcare technology environment, and a bachelor's degree.

Requirements

• Provide strong people leadership, coaching, and mentoring to Customer Success Managers and Customer Success Associates in a remote environment.
• Develop strategies to build operational rigor, standardization, and scalable process improvement within the department.
• Collaborate with the Implementation Program Manager, Sales, Key Accounts, Marketing, Education, Product Support & Development, and Service teams to ensure clients are served appropriately.
• Recruit, develop, and retain a high-performing Customer Success team.

Benefits

• Health and Prescription coverage
• Dental
• Vision
• Long-Term Disability
• Short-Term Disability
• AD&D
• Flexible Spending Account
• Healthcare Savings Account
• 401k Retirement Savings
• Discount Program
• Employee Assistance Program
• Financial Wellness Program
• Paid Time Off
• Legal Insurance
• Hospital Indemnity
• Critical Illness
• Accident Coverage