Customer Support Manager (m/w/d)
PacemoHesse, Germany
Posted April 27, 2026
Full Time
About the Company
Pacemo GmbH delivers a cloud‑based digital platform for funeral service providers, streamlining order management, documentation, and customer communication. The solution enables rapid entry of funeral arrangements, real‑time access from any device, and integrated tools such as a grief‑print editor for personalized announcements, cards, and thank‑you notes. Users can also assemble digital consultation folders, ensuring that presentation materials are always at hand during client meetings. By combining comprehensive workflow automation with mobile accessibility, Pacemo helps funeral homes reduce administrative overhead while enhancing the quality of their client interactions. Its blend of modern technology and industry‑specific features positions Pacemo as a leading partner for funeral businesses seeking to improve operational efficiency and customer experience.
Job Description
Pacemo is seeking a Customer Support Manager to provide a seamless experience with their software, build relationships with customers, and ensure their needs are met.
Requirements
- Experience in remote Customer Support and/or Customer Success
- Experience in the undertaker industry is beneficial but not mandatory
- First-hand experience in the SaaS field, preferably in the B2B sector
- Excellent German and English language skills
- Independent work style and good time management skills
Benefits
- Remote first
- Challenging and varied task
- Implemented New Work Culture
- An open corporate culture with flat hierarchies
