Customer Success Manager, EMEA

Pacvue is seeking a Customer Success Manager to guide Commerce customers at every stage of their journey, ensuring they maximize product usage.

Requirements

• 2+ years of managing an Amazon business at a brand/manufacturer or at an agency
• 2+ years of experience managing other ecommerce channels (Walmart, eBay, Target, etc..) preferred
• English and French speaking skills required
• Analytical mindset with the ability to interpret Amazon performance metrics and help generate actionable insights
• Strong communication skills to influence product decisions and engage with stakeholders at all levels
• Proficiency in utilizing CRM systems to generate reports on account management metrics
• Ability to provide insights for SOP revisions based on evolving business needs and industry trends
• Capacity to manage projects, timelines, and division of responsibilities effectively

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance