Agent Guest Relations - On Call
Palms Casino ResortLas Vegas, Nevada, United States
Posted April 6, 2026
Full Time
About the Company
Palms Casino Resort is making history as the first resort in Las Vegas fully owned and operated by a Native American Tribe. Palms Casino Resort features two distinct towers with 766 hotel rooms and suites, a diverse mix of bars, restaurants, live entertainment venues and immersive lifestyle experiences across a 95,000-square-foot reimagined casino. The resort also includes over 190,000 square feet of meeting, convention and event space; the Pearl, a 2,500-seat theater; an expansive pool and spa area; wedding chapel; the Brenden Theatres 14-screen cinema and nearly 600 units at Palms Place condominiums. Palms is located just west of the center of the Las Vegas Strip off I-15 on Flamingo Road. Palms Casino Resort is owned by The San Manuel Gaming and Hospitality Authority (“SMGHA”) an affiliate of the Yuhaaviatam of San Manuel Nation.
Job Description
Provides outstanding guest service when checking guests in and out, booking reservations, and providing additional services to guests. Attends to guest needs and resolves problems. Issues keys and processes payments.
Requirements
- High school or equivalent education preferred
- Two to three years of customer service or reception experience preferred
- At least two years of front desk experience in a similar first-class hotel preferred
- Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
- Be able to answer phones quickly, courteously and in a professional manner
- Ensure that guests' business is kept confidential
- Be able to operate computerized front office system
- Comprehend and follow instructions, make decisions without supervision, and prioritize tasks in order to meet appropriate deadlines
Benefits
- Equal Opportunity Employer