Specialist I Resort Services - Full Time
Palms Casino ResortLas Vegas, Nevada, United States
Posted April 22, 2026
Full Time
About the Company
Palms Casino Resort is making history as the first resort in Las Vegas fully owned and operated by a Native American Tribe. Palms Casino Resort features two distinct towers with 766 hotel rooms and suites, a diverse mix of bars, restaurants, live entertainment venues and immersive lifestyle experiences across a 95,000-square-foot reimagined casino. The resort also includes over 190,000 square feet of meeting, convention and event space; the Pearl, a 2,500-seat theater; an expansive pool and spa area; wedding chapel; the Brenden Theatres 14-screen cinema and nearly 600 units at Palms Place condominiums. Palms is located just west of the center of the Las Vegas Strip off I-15 on Flamingo Road. Palms Casino Resort is owned by The San Manuel Gaming and Hospitality Authority (“SMGHA”) an affiliate of the Yuhaaviatam of San Manuel Nation.
Job Description
Resort Services Specialist I is responsible for providing best-in-class guest service by processing room reservations and service requests. The Specialist must have excellent customer service skills, knowledge of hotel amenities, and ability to work in a fast-paced environment.
Requirements
- High school Diploma or GED
- Minimum two (2) years’ experience in Hotel Reservations or Hotel customer service role in high-end/luxury hotel
- Must obtain a Nevada Gaming License
- Excellent telephone etiquette and verbal and written communication skills
- Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed
- Intermediate proficiency in Microsoft Office
Benefits
- Equal Opportunity Employer
- Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment