Specialist I Resort Services - On Call
Palms Casino ResortLas Vegas, Nevada, United States
Posted April 6, 2026
Full Time
About the Company
Palms Casino Resort is making history as the first resort in Las Vegas fully owned and operated by a Native American Tribe. Palms Casino Resort features two distinct towers with 766 hotel rooms and suites, a diverse mix of bars, restaurants, live entertainment venues and immersive lifestyle experiences across a 95,000-square-foot reimagined casino. The resort also includes over 190,000 square feet of meeting, convention and event space; the Pearl, a 2,500-seat theater; an expansive pool and spa area; wedding chapel; the Brenden Theatres 14-screen cinema and nearly 600 units at Palms Place condominiums. Palms is located just west of the center of the Las Vegas Strip off I-15 on Flamingo Road. Palms Casino Resort is owned by The San Manuel Gaming and Hospitality Authority (“SMGHA”) an affiliate of the Yuhaaviatam of San Manuel Nation.
Job Description
The Specialist I Resort Services provides Best in Class guest service by accurately and efficiently processing room reservations and other service requests to maximize guest experience. Under the direction of the Resort Services Leadership team, the Specialist I Resort Services is responsible for assisting both transient and casino guests with their room reservation needs.
Requirements
- High school Diploma or GED
- Minimum two (2) years’ experience in Hotel Reservations or Hotel customer service role in high-end/luxury hotel
- Must obtain a Nevada Gaming License
- Excellent telephone etiquette and verbal and written communication skills
- Schedule flexibility including evenings, weekends, holiday shifts and overtime when needed
- Intermediate proficiency in Microsoft Office
- Ability to identify and prioritize issues
- Excellent organizational skills
- Strong interpersonal skills
- Friendly and outgoing demeanor
- Detail oriented and able to multi-task
Benefits
- Paid time off
- Health and safety policies and procedures