The Supervisor of the Serrano Club is responsible for maintaining the front-line operations of the Players Club desk while providing excellent guest service.
Requirements
- Creates an atmosphere that induces guests to make Palms Casino Resort their choice for gaming entertainment
- Signs up new guests for their Serrano Club card, processes replacement cards and maintains the data base updating guest records and flagging duplicate accounts
- Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods
- Issues complimentary services and/or goods based upon qualified play
- Helps coordinate Serrano Club promotions and assists at marketing promotions and special events
- Processes win/loss statements to guests
- Attend and participate in meetings, completing follow-up as assigned
- Attend and participate in off property functions and events as assigned
- Perform work regularly and predictably