Supervisor Club Serrano

The Supervisor of the Serrano Club is responsible for maintaining the front-line operations of the Players Club desk while providing excellent guest service.

Requirements

• Creates an atmosphere that induces guests to make Palms Casino Resort their choice for gaming entertainment
• Signs up new guests for their Serrano Club card, processes replacement cards and maintains the data base updating guest records and flagging duplicate accounts
• Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods
• Issues complimentary services and/or goods based upon qualified play
• Helps coordinate Serrano Club promotions and assists at marketing promotions and special events
• Processes win/loss statements to guests
• Attend and participate in meetings, completing follow-up as assigned
• Attend and participate in off property functions and events as assigned
• Perform work regularly and predictably