Support Analyst I

At Panopto, we are seeking an experienced Customer Support Analyst I with excellent teamwork and collaboration abilities with a strong understanding of computer systems, networking, and customer service. As a Support Analyst I, you will exercise judgment to solve technical hurdles, collaborate across teams to bridge the gap between users and engineering, and contribute to the collective wisdom of our global community.

Requirements

• Customer-Centric Experience: 0–2 years in an externally facing technical support environment
• Analytical Mindset: A proven ability to identify, replicate, and describe technical issues with precision
• Operational Excellence: Strong prioritization skills and the ability to remain self-directed while managing multiple customer needs

Benefits

• Health insurance
• Flexible spending accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid time off
• Unpaid time away from work