Support Analyst

PlayOn is seeking a proactive and customer-focused Support Analyst to join our dynamic team! In this position, you will provide expert assistance to clients facing technical challenges related to the PlayOn platform, all while delivering exceptional customer service.

Requirements

• High school diploma or equivalent required.
• Strong problem-solving skills with the ability to work independently and collaboratively.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders.
• Strong customer service skills with a passion for providing exceptional service.
• Ability to work under pressure in a fast-paced environment.
• Experience with ticketing systems and other technical support tools.

Benefits

• Multiple medical insurance plans to choose from
• Dental, vision life and disability insurance
• Employee Emergency Fund
• Company equity (stock options)
• Open PTO policy
• 401K plan with company match
• Hybrid/flexible work environment