Tier II Technical Customer Support Specialist

Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. We are seeking a Tier 2 Customer Support Specialist to join our Customer Success organization.

Requirements

• Serve as Paperless Parts product expert
• Develop in-depth knowledge of Paperless Parts pricing language and third party integrations
• Quickly and thoroughly respond to all customer requests
• Manage a high volume of support cases
• Identify product feedback trends and track enhancement requests
• Partner with Customer Success to identify opportunities to drive product adoption or expansion within specific customers

Benefits

• 100% coverage of health, dental, and vision for you and your dependent
• Competitive compensation philosophy
• Unlimited PTO
• 13+ paid holidays
• Company-sponsored wellness stipend
• Pre-tax Commuter and FSA/Dependent Care FSA
• 401(k) plan
• Employee recognition program