Customer Experience Agent Platform - SP / IT - CDI - Barcelona

papernest is looking for a Customer Experience Agent to provide a positive experience for internal and external customers, strengthening relationships and providing quick solutions. The role combines front-office and back-office responsibilities, requiring a hybrid profile with experience in customer service and a strong ability to communicate and problem-solve.

Requirements

• 2+ years of experience in a similar customer service role in the energy sector (Spain or Italy)
• Spanish and Italian fluency (English will be a plus)
• Excellent communication skills and active listening
• Strong customer orientation and ability to effectively manage incidents and complaints
• Competence in computer tools and ease to learn new systems
• Knowledge of products, services, and customer service processes
• Ability to manage multiple tasks simultaneously and prioritize efficiently

Benefits

• fixed and variable salary according to monthly and annual objectives
• Pluxee card to manage tax level through a voluntary compensation system
• Medical insurance through Alan or Sanitas with coverage of up to 50%
• Healthy breakfast every Friday
• Associations with various services in Barcelona (restaurants, sports, leisure, and childcare)
• Continuous training adapted to objectives
• Numerous opportunities for career development