Director, HME Business Operations

Parachute Health is transforming post-acute care through a digital ordering platform for medical equipment and supplies. The Director, HME Business Operations, is responsible for designing and operating the company's revenue growth engine across Sales and Customer Success.

Requirements

• 5–10+ years of progressive experience in Sales Operations, Project/Program Management with Sales Focus, Revenue Operations, or Commercial Operations
• Proven experience supporting a $50M+ SaaS organization preferred
• Deep knowledge of SaaS metrics (ARR, MRR, NRR, churn, CAC, LTV)
• Advanced proficiency in CRM optimization (Hubspot, Gong, and/or Gainsight)
• Strong analytical skills with advanced Excel modeling expertise
• Experience with reporting tools (Looker, Hubspot, Tableau, etc.)
• Demonstrated success in incentive plan design and territory/account planning
• Strong executive communication and presentation skills
• Bachelor’s degree required; MBA preferred

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Remote-First Company with a NYC office
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office and Wellness contribution
• Co-Working Space Reimbursement
• Annual stipend for education and development