Customer Success Manager - PracticePanther

Paradigm is seeking an entry-level Customer Success Manager to drive adoption, retention, renewals, customer satisfaction, and growth. The ideal candidate will maintain strong client relationships, communicate professionally, train customers on software, and resolve inquiries.

Requirements

• 2+ years of experience in Customer Support/Customer Service or equivalent
• Experience in a client-facing, support, or technical role
• Project management skills
• Experience leading initiatives and succeeding in a team environment (preferred)
• Experience with small and medium businesses or tech
• High-growth or early-stage startup experience
• Knowledge in the legal industry (advantageous)

Benefits

• Competitive salary
• Paid vacation + sick and parental leave
• Remote working flexibility
• Budget for home office improvements
• Company culture that encourages work/life balance
• 100% paid PPO medical, vision, and dental insurance
• 401k matching
• Equity grants
• Bi-annual company retreats and other fun activities