Customer Success Specialist - MerusCase

Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. As a Customer Success Specialist, you will be responsible for communicating with clients to answer questions, drive product adoption, and share best practices.

Requirements

• 2+ years of experience in Customer Success/Customer Service
• 2+ years SaaS environment experience
• Experience in a client-facing, support or technical role
• Experience leading initiatives and succeeding in a team environment
• High-growth or early-stage startup experience
• Knowledge in the legal industry advantageous
• Knowledge with SalesForce, Intercom/Zendesk, JIRA, G Suite

Benefits

• Competitive salary
• Paid vacation + sick and parental leave
• Remote working flexibility
• Budget for home office improvements
• Company culture that encourages work / life balance
• 100% paid PPO medical, vision, and dental insurance
• 401k matching
• Equity grants