Regional Maintenance Operations Manager

The Regional Maintenance Operations Manager supervises direct report technicians and maintains all Parkers facilities and equipment at the highest standards at the lowest operating cost.

Requirements

• Provide adept leadership for maintenance that promotes an environment for employees to grow and succeed, while providing customer service to company standards to all store employees and customers
• Effectively create and execute corporate plans and programs to ensure all Parkers owned facilities are properly maintained, and effectively managing cost while not compromising quality of service or store appearance
• Set daily expectations and direct activities of maintenance technicians through effective scheduling and daily work order targets with the goal of maximizing productivity and thoughtfully leveraging expenses.
• Ensure proper staffing, training, and scheduling to effectively maintain all company facilities
• Complete quarterly assessments of all sites (to ensure appearance and equipment repair standards are met) and quarterly one on ones with direct report employees utilizing data from ServiceNow as a guide for performance (work order by technician, etcetera)
• Provide annual performance evaluations for all direct report employees, leveraging ServiceNow performance and Work Order closure rate
• Manage level of expectation for store standards of appearance and maintenance
• Provides day to day management of work order flow, technician effectiveness and weekly technician walk completion
• Utilizes contract service providers to manage technical inefficiencies taking into consideration cost, time, and quality
• Responsible for parts inventory management and van brand standards, identifying areas of opportunity to improve on support center and van build-too’s
• Identifies process efficiencies and change management around technician analytics providing feedback for the technical trainer ensuring time is allotted for employee development
• Schedules and completes quarterly tech rides for employee assessments and development opportunities
• Completes a bi-annual night ride at all stores to ensure lighting and signage is meeting company expectations
• Responsible for maintenance and accountability of all maintenance vehicles
• Provide good customer service by communicating effectively with customers, store employees, peers, and others as necessary
• Effectively communicates pertinent information to staff and management teams; encourages open and honest communication
• Builds relationships with cross functional team members through integrity and respect
• Creates and environment for critical thinking
• Abides by company policies and procedures as established in the Employee Handbook