Customer Support Specialist
PavagoCosta Rica
Posted May 20, 2026
Full Time
About the Company
US company with high ownership over customer experience and clear metrics.
Job Description
Customer Support Specialist for a remote US company. Manage customer cases, resolve issues, and deliver a high-quality support experience. High ownership over customer experience, cross-functional exposure, and clear metrics.
Requirements
- 2+ years in Customer Support, Customer Success, or Service roles
- Experience with CRM tools (preferably Salesforce)
- Strong experience with Case Management, Issue Resolution, and Billing processes
Benefits
- Opportunity to improve systems and processes
- Cross-functional exposure (ops, billing, service)
- Clear metrics and structured workflows