Customer Support Specialist

Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience, managing cases end-to-end, coordinating across teams, solving problems at the root, and keeping customers informed throughout.

Requirements

• 2+ years in Customer support, Customer success, Service roles
• Experience with CRM tools (preferably Salesforce)
• Strong experience with Case management, Issue resolution
• Excellent written and verbal English communication
• Strong analytical and problem-solving skills
• High attention to detail in documentation
• Ability to manage multiple cases simultaneously
• Familiarity with billing or receivables processes