Head of Client Operations

Head of Client Operations role to manage client relationships, optimize cold email campaigns, and ensure delivery quality at scale. The role involves owning end-to-end client operations and campaign performance, working directly with the founder, and operating in a fast-growing startup environment.

Requirements

• Experience leading client operations, account management, or delivery in a startup environment
• Strong background in cold email, lead generation, or outbound campaigns
• Hands-on expertise in cold email strategy, copywriting, deliverability, and campaign optimization
• Technical understanding of APIs, automations, and data workflows
• Experience using AI tools for day-to-day operations and optimization
• Strong problem-solving skills and ability to operate in fast-changing environments
• Comfortable working remote with U.S. client time zones