Customer Care L3 - Canada
PaxeraHealthNewton, Massachusetts, United States
Posted March 19, 2026
Full Time
About the Company
PaxeraHealth is dedicated to democratizing AI in medical imaging through its enterprise platform UltimaAI, which enhances diagnostic accuracy, user experience, and reduces physician burnout. The company's ARK AI offers a no-code algorithm authoring solution, enabling organizations to create custom imaging algorithms using their own data. With over 220 million imaging studies managed for 1000+ customers in 50 countries, PaxeraHealth is committed to revolutionizing the industry and saving lives through innovative technology.
Job Description
PaxeraHealth Corp. is hiring a Customer Care L3 Engineer in Canada to join their Implementation and Customer Care team. The ideal candidate has a strong background in PACS/Healthcare IT, excellent problem-solving skills, and a passion for customer support.
Requirements
- 5+ years supporting or implementing PACS or similar Healthcare IT software
- Bachelor’s degree in Computer Science or related field (or equivalent experience)
- Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE
- Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)
- Technical knowledge in: Networking, Databases, Scripting, and Tools
Benefits
- Paid Holidays
- Paid Vacation
- Paid sick time
- Paid personal days