Help Desk

We are looking to hire 2–3 Help Desk Technicians to join our Mexico City office. This role is a key part of our customer support organization and will serve as a primary point of contact for technical support, escalations, and customer success initiatives.

Requirements

• Fluent in English and Spanish (written and verbal)
• Associate’s degree in a related field or equivalent practical experience
• Minimum 2 years of experience in IT or a related field, with direct customer-facing technical support experience
• Prior experience supporting technology solutions such as payment systems, IoT devices, SaaS platforms, or similar environments
• Strong technical aptitude with the ability to learn complex software and hardware products quickly
• Excellent problem-solving, analytical, and troubleshooting skills
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Experience using support ticketing systems and CRM tools
• Ability to thrive in a fast-paced, dynamic environment with a strong focus on customer satisfaction
• Ability to travel nationally up to 30% for customer site visits or training, as required

Benefits

• Competitive salary
• Generous Paid Time Off
• 401k Matching