Relationship Manager

We are currently hiring for a Relationship Manager to serve as the primary day-to-day relationship owner for a portfolio of strategic platform partners. The role involves account management, partner satisfaction, retention, and operational stability, ensuring platforms realize consistent value from their partnership. The successful candidate will have experience in relationship management, commercial roles, and direct responsibility for managing PayFacs, MoR platforms, or other complex platform accounts.

Requirements

• 5+ years of experience in relationship management, or commercial roles, with direct responsibility for managing PayFacs, MoR platforms, or other complex platform accounts
• Bachelor's degree in Business, Marketing, Finance, Technology, or a related field, or equivalent professional experience in lieu of a degree
• Proven track record of driving revenue, upsell/cross-sell, and strategic account growth
• Solid understanding of the payments ecosystem, including processing, risk, compliance, and platform integrations
• Proven ability to manage long-term partner relationships with multiple stakeholders
• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously
• Excellent communication, stakeholder management, and problem-solving skills
• Data-driven mindset with the ability to interpret performance metrics and identify account risks or opportunities
• Ability to operate effectively in a cross-functional, fast-paced environment
• Proficiency in CRM systems (Salesforce preferred), Microsoft Office, and data/analytics tools
• Willingness and ability to travel for client meetings and networking events

Benefits

• Flexible working hours
• Option to buy or sell holiday and carry over up to 5 days into the next year
• Social events on rooftop terrace with views onto St Pauls Cathedral
• Fully equipped facilities
• Free breakfast, fresh fruit and snacks
• Dedicated wellbeing room
• Enhanced paid family policies
• Discounts on memberships via vitality
• Support purchasing Apple and LG products via Stormfront technology
• Private health insurance
• Dental insurance
• Income protection
• Life assurance
• Four paid charity days
• Summer hours during the months of June, July and August with a 3pm finish every Friday