Senior Manager, Customer Success & Renewals
PayscaleManila, Philippines
Posted February 9, 2026
Full Time
About the Company
Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage.
Job Description
Payscale is seeking a Senior Manager, Customer Success & Renewals to lead post-sale customer outcomes across adoption, retention, and expansion for our SMB and Mid-Market customer base. This role is responsible for owning the end-to-end post-sale customer lifecycle, defining and executing strategies to drive customer adoption and measurable value realization, and partnering closely with cross-functional teams to ensure a seamless customer experience.
Requirements
- 7+ years of experience in Customer Success, Renewals, Account Management, or Sales within a recurring revenue / SaaS business
- 4+ years of people leadership experience, including managing managers
- Proven success owning retention, renewals, and expansion outcomes
- Experience scaling teams, processes, and operating models in a growing organization
- Experience with Salesforce, Gainsight, or similar CS/CRM platforms preferred
- Bachelor’s degree preferred or equivalent experience
Benefits
- Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
- 15 paid days of additional leave, credited up front upon regularization and refreshed annually
- HMO Coverage +1 dependent
- Fixed work schedule, Monday through Friday 10pm-7am Manila