IT Support Specialist

The IT Support Specialist provides technical support to end-users, resolving hardware, software, and network issues in a 24x7 environment.

Requirements

• Associate or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• 1-2 years of IT helpdesk or technical support experience
• Proficiency in Windows OS, Microsoft Office (2024 or 365), and common enterprise applications
• Familiarity with Linux systems is a benefit
• Knowledge of network troubleshooting, VPNs, and ticketing systems (e.g., ServiceNow)
• Experience with cybersecurity tools (e.g., CrowdStrike) and cloud platforms (e.g., SharePoint, M365) is a plus

Benefits

• Health insurance
• Dental insurance
• Vision insurance