IT Support Specialist

Role Overview

Provide technical assistance and support to end-users in resolving hardware, software, and network-related issues. Maintain and support various IT systems and tools used within the organization.

What You Will Do

Provide technical support and troubleshooting for Linux, Mac, and Windows endpoints, manage user accounts and permissions, and administer collaboration tools.

Why It Might Be a Fit

Excellent problem-solving skills, strong communication abilities, and a customer-centric approach are required. Prior experience in a similar role or relevant certifications are advantageous.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience)
• Proven experience in providing IT support in a professional environment
• Strong knowledge of Mac and Windows operating systems
• Proficiency in managing Intune, Office 365 and Azure AD, including user administration and security settings
• Proficiency in managing AWS
• Familiarity with IT service management concepts and best practices
• Excellent problem-solving and troubleshooting skills
• Strong interpersonal and communication abilities
• Ability to work independently and in a team environment
• Fluency in English (both written and spoken)