Service Advisor (AutoPlanet Durham)

AutoPlanet Durham is looking for a Service Advisor to be part of their dynamic team. The ideal candidate will have a high school diploma or GED, a minimum of 1 year of automotive experience, and a valid Ontario driver's license. The Service Advisor will be responsible for greeting customers, communicating with them to determine the nature of mechanical problems, and prioritizing repairs based on urgency. The successful candidate will also have strong customer service and troubleshooting skills, as well as the ability to work in a fast-paced environment.

Requirements

• High School Diploma or GED
• Minimum 1 year of automotive experience or equivalent
• Valid Ontario Driver's License
• CDK Dealer software experience is an asset
• Basic knowledge of mechanical repairs and terminology
• Strong customer service and troubleshooting skills
• Ability to exhibit professionalism with a positive attitude under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Proven data entry, data editing and typing skills
• Experience in all aspects of customer service and people management
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Strong work ethic and positive team attitude
• Ability to read and comprehend instructions and information
• Ability to work flexible hours and work around a changing schedule

Benefits

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events