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Technical Instructor (IT Support)
Per ScholasBaltimore, Maryland, United States
Posted May 7, 2026
60000 - 65000 USD
About the Company
Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training.
Job Description
Per Scholas is seeking an IT Support instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. The role involves instructing students in IT Support, providing students with access to relevant resources, and working closely with the team to identify student needs and establish individualized plans for student achievement.
Requirements
- 1-3 years of teaching or training experience
- Strong technical background; able to grasp and convey highly technical subject matter
- Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.
- Strong communication skills
- Proficient understanding of IT support fundamentals, including hardware, software, and networking concepts.
- Familiarity with operating systems such as Windows, MacOS, and Linux.
- Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.
- Knowledge of IT security protocols and best practices.
- Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.
- Understanding of cloud computing platforms and services.
- Experience with mobile device management and troubleshooting.
- Familiarity with virtualization technologies.
- Knowledge of IT support and best practices and service level agreements (SLAs).
- Ability to stay updated with the rapidly evolving tech landscape.
- Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements.
Benefits
- Comprehensive Medical Coverage
- Dental and Vision Insurance
- Retirement Savings
- Employee Assistance Program (EAP)
- Parental Leave
- Flexible Spending accounts
- Voluntary benefits