Per Scholas is seeking an IT Support instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills.
Requirements
- 1-3 years of teaching or training experience
- Strong technical background; able to grasp and convey highly technical subject matter
- Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.
- Strong communication skills
- Proficient understanding of IT support fundamentals, including hardware, software, and networking concepts.
- Familiarity with operating systems such as Windows, MacOS, and Linux.
- Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.
- Knowledge of IT security protocols and best practices.
- Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.
- Understanding of cloud computing platforms and services.
- Experience with mobile device management and troubleshooting.
- Familiarity with virtualization technologies.
- Knowledge of IT support and best practices and service level agreements (SLAs).
- Ability to stay updated with the rapidly evolving tech landscape.
- Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements.
Benefits