Percepta is a global customer relationship organization that specializes in end-to-end contact management for clients' customers, prospects, suppliers, and distribution networks. Leveraging a worldwide footprint, the company delivers multilingual, multichannel customer experience solutions—including call centers, outbound marketing, lead generation, and social media engagement—across diverse time zones. Its focus on integrating CRM, customer lifecycle, and loyalty programs positions Percepta as a specialist in optimizing the full customer journey. The firm's ability to scale complex, language-rich operations while maintaining high satisfaction metrics sets it apart in the customer experience industry.
As the Quality Assurance Specialist, the successful candidate will apply objective decision-making and critical thinking skills to determine whether audited work meets internal and external expectations across multiple lines of business. This role is responsible for facilitating sustainable, measurable, continuous process improvement initiatives at the individual and department level that results in high quality interactions while consistently meeting program standards.
Percepta is a global customer relationship organization that specializes in end-to-end contact management for clients' customers, prospects, suppliers, and distribution networks. Leveraging a worldwide footprint, the company delivers multilingual, multichannel customer experience solutions—including call centers, outbound marketing, lead generation, and social media engagement—across diverse time zones. Its focus on integrating CRM, customer lifecycle, and loyalty programs positions Percepta as a specialist in optimizing the full customer journey. The firm's ability to scale complex, language-rich operations while maintaining high satisfaction metrics sets it apart in the customer experience industry.
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