Bilingual Quality Analyst
PerceptaMexico City, Mexico City, Mexico
Posted April 30, 2026
136800 - 136800 MXN
Full Time
About the Company
Percepta is a global customer relationship organization that specializes in end-to-end contact management for clients' customers, prospects, suppliers, and distribution networks. Leveraging a worldwide footprint, the company delivers multilingual, multichannel customer experience solutions—including call centers, outbound marketing, lead generation, and social media engagement—across diverse time zones. Its focus on integrating CRM, customer lifecycle, and loyalty programs positions Percepta as a specialist in optimizing the full customer journey. The firm's ability to scale complex, language-rich operations while maintaining high satisfaction metrics sets it apart in the customer experience industry.
Job Description
As the Quality Assurance Specialist, the successful candidate will apply objective decision-making and critical thinking skills to determine whether audited work meets internal and external expectations across multiple lines of business. This role is responsible for facilitating sustainable, measurable, continuous process improvement initiatives at the individual and department level that results in high quality interactions while consistently meeting program standards.
Requirements
- High School Diploma required; Associate degree preferred.
- Fluent in English and Spanish
- Minimum 2 years of customer service or contact center experience
- Minimum of one (1) year contact center supervisory experience and/or experience in a Quality assurance
- Self-motivated with the ability to work independently, with very little supervisory direction
- Proficient in MS Office Suite, specifically Word, Excel, PowerPoint, and Outlook.
- Excellent verbal, written and interpersonal communication skills
Benefits
- Monthly Salary of 11,400 pesos
- Annual Vacations (16 days)
- 25% vacation bonus 1st year, 50% 2nd year
- Christmas Bonus 15 days.
- Groceries Card
- Restaurant Card after 90 days in the company.
- Saving Fund 13%
- Life insurance
- Medical Insurance
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
