Bilingual Quality Assurance Supervisor
PerceptaMexico City, State of Mexico, Mexico
Posted April 30, 2026
Full Time
About the Company
Percepta specializes in creating customer loyalty to its clients across the globe, delivering first-class service in multiple channels and languages.
Job Description
As Bilingual Quality Assurance Supervisor, you will be responsible for the coordination and delivery of all contact center quality assurance initiatives across multiple geographic locations, working onsite in the Mexico City location. This role requires strong organizational skills, attention to detail, the ability to manage multiple priorities, and responsiveness to operational issues in a fast-paced environment.
Requirements
- High School Diploma or equivalent required; Associate degree preferred
- Bilingual – fluent in Spanish and English required
- Minimum of two years of Quality Assurance experience in a contact center
- Minimum of one year of supervisory experience required
Benefits
- Monthly Salary of 21,00 pesos
- Annual Vacations (16 days)
- 25% vacation bonus 1st year, 50% 2nd year
- Christmas Bonus 15 days
- Groceries Card
- Restaurant Card after 90 days in the company
- Saving Fund 13%
- Life insurance
- Medical Insurance
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
