Customer Experience Specialist (Automotive)

As a Customer Experience Specialist in the Automotive industry, you will create and deliver amazing customer experiences while being part of a unique culture at Percepta. You will take ownership of customer cases, work to reduce vehicle off-road time, and collaborate with internal teams to share information and resolve complex cases.

Requirements

• Genuinely enjoy talking to people and making their day easier
• A natural communicator, both written and verbal, with great attention to detail
• Experience in customer service or a contact center
• Tech savvy, comfortable with MS Office, email, and can quickly learn new systems
• Team player who jumps in to support colleagues and solve problems together

Benefits

• 22 days Annual leave
• Company pension
• Life Assurance 4 x annual salary
• Contributory pension scheme
• Private Medical and Insurance and Discounted dental scheme
• Comprehensive travel insurance for you and family in line with Scheme rules
• Discounts on brand new vehicles
• Employee Assistance Program (EAP)
• Cycle to work scheme