Customer Experience Specialist
PerceptaMelbourne, Victoria, Australia
Posted April 6, 2026
Full Time
About the Company
Percepta is a global company that specializes in creating customer loyalty to its clients across the globe, delivering first-class service across each market they support.
Job Description
Join our team as a Customer Experience Specialist and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs. Guide automotive customers throughout their journey, from initial inquiry to resolution, providing personalized support and addressing concerns with empathy and expertise.
Requirements
- High school certificate required, with 2+ years of experience in customer relations or related fields and demonstrated complaint handling experience
- Knowledge of the automotive industry and luxury sectors is a plus
- Strong verbal and written communication abilities, coupled with active listening skills and a knack for objection handling and conflict resolution
- Ability to prioritize tasks and manage multiple projects effectively in a fast-paced environment, while maintaining attention to detail and adhering to call center schedule requirements
- Proficiency in MS Office and other communication tools, coupled with the ability to navigate multiple computer screens with ease
- Professional demeanor, language, and appearance, representing our company with integrity and excellence at all times
Benefits
- Competitive Salary + Incentives
- Hybrid/Flexible Working Arrangements
- Tuition Reimbursement
- Employee Assistance Program
- Global Award-Winning Employee Rewards Program
