Customer Service Advisor (Bilingual English/Dutch)
PerceptaEngland, United Kingdom
Posted 23h ago
28691 - 30691 GBP
Full Time
About the Company
Percepta is a global customer relationship organization that specializes in end-to-end contact management for clients' customers, prospects, suppliers, and distribution networks. Leveraging a worldwide footprint, the company delivers multilingual, multichannel customer experience solutions—including call centers, outbound marketing, lead generation, and social media engagement—across diverse time zones. Its focus on integrating CRM, customer lifecycle, and loyalty programs positions Percepta as a specialist in optimizing the full customer journey. The firm's ability to scale complex, language-rich operations while maintaining high satisfaction metrics sets it apart in the customer experience industry.
Job Description
Drive your career forward with Percepta and join the people powering the world’s leading automotive experiences. As a fully remote Customer Service Advisor (Bilingual English/Dutch), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.
Requirements
- High School/Secondary School Qualification (or similar)
- Fluency in English and Dutch (Flemish is a plus), both verbal and written (C1 level or similar)
- Strong customer service and relationship-building skills
- Proficiency in Microsoft Office, CRM systems and working across multiple digital platforms and screens
- Excellent organisational skills, attention to detail and the ability to manage time and prioritise effectively
- Resilience under pressure, sound business judgement and a solutions-focused mindset
Benefits
- 22 days holiday (rising to 27 with service) + bank holidays
- Bonus of £1,500–£2,000 per year
- Company Pension
- Life Assurance (4x Annual Salary)
- Private medical coverage and discounted dental
- Comprehensive travel insurance for you and your family
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Discounts on new vehicles
- Training & Development Programs (Percepta College)
- Award-Winning Rewards & Recognition Program (Perci Perks)
