Customer Service Advisor (tweetalig Engels/Nederlands)

Join Percepta and boost your career as a Customer Service Advisor, working fully remotely and helping create strong customer relationships while being part of a recognized organization where people come first. As a bilingual Dutch/English speaker, you'll work with customers from the Benelux and use your language skills every day.

Requirements

• High school diploma or equivalent
• Fluent in Dutch and English (Flemish is a plus), both verbally and in writing (C1 level or equivalent)
• Strong communication skills and a customer-focused approach
• Experience with Microsoft Office, CRM systems, and working with multiple systems simultaneously
• Good organizational skills and attention to detail
• Ability to remain calm under pressure and think in solutions

Benefits

• 22 holiday days (rising to 27) + bank holidays
• Bonus of £1,500–£2,000 per year
• Fully remote work (with occasional visits to the location)
• Pension scheme
• Life insurance (4x annual salary)
• Private health insurance and discounts on dental care
• Travel insurance for you and your family
• Employee Assistance Program (EAP)
• Cycle-to-work scheme
• Discounts on new cars
• Training and development programs (Percepta College)
• Recognition and rewards program (Perci Perks)