Global Service Manager
Pernod RicardParis, Ile-de-France, France
Posted July 11, 2025
Full Time
About the Company
Pernod Ricard is a convivial, responsible and successful global wine and spirits group and the #1 premium spirits organisation in the world. The Group represents 240 premium brands available in more than 160 countries. We are 18,500 exceptionally talented people worldwide with our own salesforce in 73 countries. Our portfolio is one of the most comprehensive in the market with every major category of wine and spirits, providing Pernod Ricard with a unique competitive advantage. To keep growing our business, transforming our industry and making a positive impact on the world, we believe in the power of human connection. Creating ‘convivialité’ is our business and our raison d’être. As ‘créateurs de convivialité’, our purpose is to turn every social interaction into a genuine, friendly and responsible experience of sharing. We believe there can be no convivialité with excess and strive to be sustainable and responsible at every step, from grain to glass. You must be of legal drinking age to follow and only share with others of age. Enjoy our brands responsibly. UGC policy: https://bit.ly/41XEYbx
Job Description
We are seeking a Global Service Manager to join our agile Tech team in Paris. As a key player, you'll contribute to shaping our cutting-edge products, enhancing efficiency, and fostering creativity. You'll work on leading Service Management Platforms like ServiceNow and lead a global IT service management practice.
Requirements
- Bachelor's degree in business, technology, management, or a related field
- 7+ years of experience in service management, preferably in a global or multinational company
- Certifications like ITIL 4 Foundation or working knowledge of ITIL processes
- Working knowledge of Service Now platform or experience with other large ITSM products
- Strong understanding of customer service principles and best practices
- Proficiency in project management and data analysis tools
- Familiarity or prior working experience in Agile Ways of working
- Fluency in English
Benefits
- Outstanding and collaborative workplace
- Remote work possibility (up to 2 days a week)
- Very complete mutual insurance
- Attractive compensation including profit-sharing
- Possibility to train daily
- Employee events