Customer Support Representative
PGL Environmental ConsultantsBucharest, Romania
Posted April 2, 2025
Full Time
About the Company
PGL Environmental Consultants is a Canada‑based, employee‑owned firm with over 30 years of experience delivering environmental consulting and project management across BC, Alberta, and Ontario. The company specializes in contaminated site assessment and remediation, environmental impact assessments, permitting, sustainable land‑use planning, and construction monitoring, offering integrated solutions from Phase 1 investigations to LEED‑certified projects. Clients value PGL’s pragmatic, cost‑efficient approach, clear reporting, and technical rigor, which combine the depth and risk management of a large firm with the agility and personalized service of a boutique operation. With more than 65 dedicated professionals, PGL provides accessible, high‑quality environmental stewardship that simplifies complex regulatory and technical challenges.
Job Description
Assist customers with technical and service-related questions, troubleshoot game server issues, and provide timely and accurate customer support.
Requirements
- Excellent written English skills
- Ability to work well in a team, collaborating with colleagues and sharing knowledge.
- Excellent customer service and communication skills to maintain positive relations with clients.
- Basic to moderate technical knowledge of Windows and Linux (Debian/Ubuntu) operating systems.
- Experience with TCAdmin and Pterodactyl (not required, but a strong plus).
- Familiarity with WHMCS or similar billing/support systems (also a plus).
- Demonstrated ability to troubleshoot technical issues, particularly in game server environments.
- Ability to use online resources effectively (search engines, forums, documentation) to find solutions.
