Support Engineer (Customer and Technical Support)

We are seeking a Customer and Technical Support Engineer to provide world-class support for our gas analyzers in applications from scientific research to hazardous gas monitoring.

Requirements

• Troubleshooting and Problem Solving
• Customer Communication
• Documentation
• Collaboration
• Bachelor’s degree or equivalent experience required in an Engineering or Science field
• Experience in a direct customer facing role
• Excellent Communication Skills
• Familiarity in working with a CRM system is a plus
• Commercial awareness
• Fluent in English, any other language is a plus
• Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm
• Self-starter that can resourcefully work independently, make necessary decisions and follow through with action plans
• Strong Problem-solving, analytical and organization skills
• Hardware and Software troubleshooting
• Capacity to quickly learn complex technology behind Picarro products
• Microsoft Office and Windows knowledge, Linux knowledge

Benefits

• Base salary range will be determined based on the location, experience, qualification, skills, knowledge, level, and pay of employees in similar positions
• Paid time off (no specific details provided)